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Terms & Conditions

We want you to experience 100% peace of mind before you buy from us, so if you have any queries or concerns about our service, please take a look at our terms & conditions below.

Alternatively, you can contact us here at The Purbeck Apothecary on 07789 218174 to speak to a member of staff (9 am – 6 pm Monday – Saturday) or use our contact form on the website.

Company Information

The Purbeck Apothecary
Registered Office:
2 Swanage Bay Apartments
9 Highcliffe Rd
Swanage
Dorset
BH19 1LW

Ordering

You may place orders through our secure shopping site only.

Order Cancellation

You may cancel your order at any time before it’s dispatched for a full refund by contacting us on 07789 218174
Refunds will be processed within 72 hours. If your order has already been dispatched, please see our returns policy.

Security

In compliance with the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information that you have given to us.

PCI Compliance

The PCI Data Security Standard is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures.
The Purbeck Apothecary is fully PCI Compliant and our systems are tested quarterly to ensure that the highest security standards are maintained.

Guarantee Details

In the unlikely event of your card being used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If your bank or card issuer does hold you liable for any of the £50.00,
In the event of unauthorised use of your credit or debit card, you must notify your credit or debit card issuer in accordance with its reporting rules and procedures.

Privacy Policy

Please see our Full Privacy Policy here.

Errors

Every effort is made to keep our site up to date and error free. However, we reserve the right to change prices without notice.
Although we take every possible care to ensure our product descriptions, specifications and images are up to date and accurate, they may not be representative of current product details. We cannot be held responsible for any errors relating to product changes (including pricing, images, ingredients, claims and descriptions).

Medicinal Policy

We are required by law to make no claim for the therapeutic qualities of the remedies that we sell.
However, the traditional values of herbal remedies are well known and information may be obtained from books, leaflets and the internet. We are also able to give you limited information and one of our friendly staff will be pleased to answer your queries when possible.

Before making your purchase, please ask yourself the following questions:

  • Am I taking prescription medication?
  • Am I taking or intending to take nutritional or herbal supplements?

If the answer to both of these questions is yes, we advise you to check with your doctor that the combination of your medication and supplements is suitable.
Please remember that the ultimate choice is yours, thus giving you more control over your health.

MHRA
151 Buckingham Palace Road
London SW1W 9SZ
Email: info@mhra.gsi.gov.uk
Telephone: 020 3080 6000
Fax: 020 3118 9803

Website: http://medicine-seller-register.mhra.gov.uk (Opens in a new tab).